4C COMMITMENT

When choosing a dental clinic for treatment, customers are not only interested in the doctor’s skills or advanced equipment, but also put their full trust in the values that the dental clinic is committed to providing. At Platinum Dental, we build standards based on the 4C principle.

It is not just a promise but a guiding principle in every service and every smile. We believe that the dedication, sterile environment meeting the standards of the Ministry of Health, international standard clinic, understanding of customers, and premium service are the foundation to create a memorable and worthy dental experience.

4C STANDARD COMMITMENT

CUSTOMER EXPERIENCE

We provide attentive and comfortable service experience, meeting the individual needs and expectations of each customer.

INTERNATIONAL STANDARD

As a team of skilled doctors with advanced technology, we are ready to meet all expectations of domestic and foreign customers.

CARING AND UNDERSTANDING

We always listen and share, providing sincere support to help customers feel secure throughout the treatment procedure.

SAFETY AND HYGIENE

We strictly adhere to hygiene standards and sterilization procedures, ensuring a clean and absolutely safe treatment environment.

COMPLETE TREATMENT QUALITY IS GUARANTEED

Medical standard treatment procedure:

  • Apply closed treatment procedure and 3-layer sterile control.
  • Separate treatment room and ultra-sterile operating room.
  • Advanced equipment: 3D Cone Beam CT, 3Shape scanner, CAD/CAM, Guided Surgery, DSD…

High-quality, 100% genuine materials:

  • Implant: Straumann (Switzerland), ETK (France).
  • Dental crown: Emax CAD/Press, Zirconia, Lisi Press (Germany, USA, Japan).
  • Braces: Invisalign (USA), high-end braces from Japan/Korea.
  • Filling and restoration materials: internationally certified for medical safety.

WARRANTY POLICY, TRANSPARENT & WITH REAL VALUE

At Platinum Dental, the warranty policy is not just a formality but a long-term commitment to treatment results. Here is the warranty policy for every service:

Service Specific material/method Warranty period
Implantation ETK (France) 10-year manufacturer’s warranty
Straumann SLActive (Switzerland) 20-year manufacturer’s warranty
(Comes with an official warranty card, issued by the manufacturer)  
Cosmetic dental crown Emax Press / CAD dental crown (Ivoclar – Germany) 5 years
Nacera 9 Max dental crown (Germany) 10 years
Lava Plus / Lava Esthetic dental crown (Germany) 10 – 15 years
Lisi Multilayer dental crown (GC – USA) 10 years
Veneer Emax CAD / Emax Press (Ivoclar – Germany) 5 years
Lisi Press / Lisi Press Ultra Thin (GC – USA / Japan) 5 years
Brace Invisalign (USA – with digital warranty card from Align Technology) Invisalign treatment package plan
Metal/self-ligating/crystal/porcelain braces (depending on material and technique) Orthodontic treatment package plan

Note: All warranty cases are managed by detailed record management for convenience of look-up and support when needed.

Warranty conditions:
  • Teeth/Implants/Veneers that are broken, misaligned, or chipped in normal use.
  • Customers comply with follow-up appointments and care instructions.
  • Genuine materials/systems and still under warranty.
We will not provide a warranty if:
  • Arbitrary treatment at another clinic.
  • Unintentional accident.
  • Improper oral hygiene.
  • No regular check-ups.

COMMITMENT TO TREATMENT RESULTS & CUSTOMER SATISFACTION

At Platinum Dental, we consider treatment effectiveness and customer satisfaction as the most important standard of success. Every treatment is carefully planned and personalized, and advanced technology is applied right from the diagnosis stage. After treatment, customers are periodically monitored to ensure that the results remain stable and optimal according to the original goals.
If the results are not as planned, we are willing to make free adjustments depending on warranty conditions so that customers are truly satisfied with their smile at the end

POST-TREATMENT SUPPORT

  • Remind of regular check-ups via phone or text message.
  • Long-term oral health monitoring for early detection of abnormalities.
  • Corrective or supplementary intervention if necessary, ensuring results meet expectations.

A GROUP OF EXCELLENT AND DEDICATED DOCTORS

  • At Platinum Dental, our team of doctors are not only highly qualified and experienced in treatment, but also truly understand and listen to every customer.
  • Each doctor has undergone thorough training, both domestic and international, and regularly participates in seminars and professional courses to update the latest dental knowledge.
  • More than just expertise, we take pride in our passion and devotion in each treatment – because for us, your smile is the greatest achievement.